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Search Help Center Student FAQs How it Works Finding a Tutor Lessons and Billing Account Tutor FAQs Getting Started Account and Public Profile Lessons Calendar Messaging General FAQs Online Getting Started (Students) Getting Started (Tutors) Getting More Students (Tutors) Online Video Tutorials Getting Started FAQs Whiteboard FAQs Audio/Visual FAQs Tutors Mobile Apps Subject Qualifications Account Tutor Home Lessons Payment (Tutors) Messaging Jobs Referrals (Tutors) Students & Parents Mobile Apps Find a Tutor Account Lessons Payment (Students) Referrals (Student) Wyzant Ask An Expert Terms of Use, Privacy Policy, Contact Us, and Affiliate Support Wyzant for Higher Ed Students Tutors Advocates Popular Topics: Students Find a Tutor Online Tutoring My Account Popular Topics: Tutors Become a Tutor Getting Students Lessons Student FAQs How it Works How does Wyzant work? How do I find a tutor? How Payment on Wyzant Works Can I chat live with Customer Support? Finding a Tutor Can I get urgent help today? How can I customize my tutor search? How do I message a tutor? Why are tutors I didn't contact sending me messages? How do I request a tutor who fits my needs? How do I order a Background Check? See all 7 articles Lessons and Billing How do I dispute a lesson or cancellation fee charge? May I meet with a tutor for an interview free of charge? How do I join an online lesson using the Wyzant online tool? Can I cancel a lesson? How do I pay my tutor for a lesson? Can I pay my tutor with cash? See all 11 articles Account How do I manage or update my payment information? My student account was closed. How can I reopen it? How do I close or delete my student account? Tutor FAQs Getting Started How do I register to be a tutor listed on Wyzant? How do I log in to my tutor account? How do I write an effective Free Response? What is the fee structure for tutors listed on Wyzant? Why was my application to be listed on Wyzant not approved? Account and Public Profile How do I update my profile? How do I upload or change my profile photo? How can I list a subject to tutor on my profile? Can I retake a failed subject proficiency quiz? How do I close or delete my tutor account? My account was closed. Can I have it reopened? Lessons How do I start an online lesson? What if I am having problems connecting to the online tool for a lesson? How do I submit a lesson? Can I submit a late lesson? How do I submit a rate change request? What can I do about a low lesson rating? Calendar How do I schedule a lesson on my calendar? How do I remove a lesson from my calendar and cancel a lesson? Messaging How quickly do I need to respond to student messages? What happens if a student request expires? How can I tell if a message is spam? How do I report spam or illegitimate requests? When can I share my phone number with a student? Why can't I message my student? See all 7 articles General FAQs I'm getting an error message on the website. What should I do? Tutoring safety tips Can I list Wyzant as my employer? Online Getting Started (Students) Can I try the online tool before scheduling a lesson? How do I schedule and join my online lessons on Wyzant? How should I prepare for my first lesson? Getting Started (Tutors) How do I get certified for online lessons? Is the online tool free to use? How should I prepare for my first online lesson? Why should I schedule my online lessons on Wyzant? How can I help students prepare for their first online lesson? Do tutors and students see the same thing in the online tool? See all 9 articles Getting More Students (Tutors) How can I get more lessons using the online tool? How can I help students understand the benefits of online tutoring? What's an online demo? Online Video Tutorials How do I use the whiteboard? How do I use the Code Editor? How do I use the text editor? How do I screenshare? Getting Started FAQs How do I clear my cookies and cache? Can more than one student or tutor have an online lesson at the same time? Can I try the online tool before scheduling a lesson? How do time zones work with online lessons? Are students required to have payment on file before they join an online lesson? Why can't I become approved to tutor using the online tool? See all 10 articles Whiteboard FAQs Can I save work from the whiteboard? Lesson Recording FAQs How many pages can I upload to the whiteboard? What is a code editor? Can both users write on the whiteboard at the same time? Audio/Visual FAQs Why can't I see video? What do I do if the audio stops working during my lesson? What do I do if the video stops working during my lesson? Why can't I hear anything? Why can't they hear me? Is there an audio bridge? See all 8 articles Tutors Mobile Apps Can I download the app to my tablet (iPad, etc.)? Why should I use push notifications? Can I use the app to apply to jobs? Can the app remind me to submit my lessons? How do I customize my push notification options? Can I use the app on my tablet? See all 12 articles Subject Qualifications What are subject-specific titles? How do I remove a subject from my profile? Account How do I update my tutoring location? Terms of Use Update Summary - January 15, 2019 Why does my response rate appear to be incorrect? Does Wyzant provide marketing materials? Background Check Policy Wyzant Academic Honesty Policy See all 14 articles Tutor Home I am not living in the US. Can I be listed as a tutor on Wyzant? Can I offer services other than tutoring on the Wyzant platform? How can I get requests only for subjects I tutor? Where can I find information about my students? What are Wyzant's supported browsers and devices? What can I do about a negative review from a student? See all 20 articles Lessons Can I help a student take a test? Can I offer editing or proofreading services? May I give a free first lesson or meeting with a student? Why can't I provide a lesson summary? How Does Request a Lesson Work? Can I offer homeschooling instruction? See all 9 articles Payment (Tutors) Why is there no payment date for a lesson I just submitted? Can I have separate in-person and online hourly rates? My student was a no-show or cancelled on me. Do I have any recourse? Where can I enter my social security number for tax purposes? What is the service fee charged to students? How do I obtain information to file my taxes? See all 10 articles Messaging An Update to Your Messaging Experience Can I send my resume to a student? How can I organize my messages? If I decline a student and then change my mind, what can I do? How can I tell if a student has payment information on file? Can I decline a new student request? See all 14 articles Jobs How do I search for tutoring jobs? How do I apply to a tutoring job? How do I submit a follow-up to a job I’ve applied for? How will I know if my application was viewed by a student? How do I add, edit, or delete a template for my job applications? Do students receive all tutor job applications? Referrals (Tutors) A student I referred to the platform is not listed as a "Referred Student", what can I do? I'm a tutor. How can I refer my friends and family to Wyzant? What is the Referral Program and how does it work? Students & Parents Mobile Apps Can I download the app to my tablet (iPad, etc.)? Why should I use push notifications? How do I share an attachment with my tutor through the app? How do I communicate with my tutor through the Wyzant app? How can I add my payment information through the app? How do I create an account with the app? See all 7 articles Find a Tutor Can I hire a tutor for a service other than tutoring? Can I work with more than one tutor? Does Wyzant offer tutoring for homeschool students? How can I locate a specific tutor on Wyzant? What if I’m not interested in working with a tutor who contacted me? What is a tutor profile? See all 8 articles Account Can I sign in to my account with Facebook? How do I create a family account for multiple users? How do I edit my student account? H...